E-commerce Customer Acquisition & Retention Metrics
5
Minutes Read
Published
June 17, 2025
Updated
June 17, 2025

Quick E-commerce Metrics Dashboard: 1-Hour Setup for a Real-Time Early Warning System

Learn how to set up an ecommerce metrics dashboard fast using tools like Shopify Analytics and Google Data Studio for real-time performance insights.
Glencoyne Editorial Team
The Glencoyne Editorial Team is composed of former finance operators who have managed multi-million-dollar budgets at high-growth startups, including companies backed by Y Combinator. With experience reporting directly to founders and boards in both the UK and the US, we have led finance functions through fundraising rounds, licensing agreements, and periods of rapid scaling.

Why Your E-commerce Store Needs a Simple Metrics Dashboard

Operating an early-stage e-commerce brand often feels like flying blind. You have access to endless data inside Shopify and Google Analytics, but the sheer volume creates more noise than signal. Amid this data overload, making confident, proactive decisions about marketing spend, inventory, and growth strategy feels nearly impossible. The key is to prioritize the right acquisition and retention metrics from the start.

The solution is not a more complex system or another expensive subscription. It is a radically simplified, real-time dashboard focused on the handful of metrics that actually influence revenue and cash flow. This guide provides a non-technical, step-by-step process for how to set up an ecommerce metrics dashboard fast. Following these steps will move you from confusion to clarity in about an hour.

The Foundation: Your Four Essential Shopify Performance Metrics

Choosing which metrics to track is the first and most critical hurdle. It is easy to get lost in vanity metrics like sessions, page views, or social media likes. What founders find actually works is tracking one vital metric for each part of the customer journey: value, conversion, acquisition cost, and retention. These four pillars form the commercial foundation of your store.

  1. Average Order Value (AOV): This metric tells you how much customers spend per transaction, on average. Calculated as Total Revenue divided by Total Orders, AOV directly impacts your gross margin per sale. Increasing AOV through tactics like product bundling, volume discounts, or free shipping thresholds is one of the fastest ways to improve profitability without acquiring new customers.
  2. Conversion Rate (CVR): This measures the percentage of site visitors who complete a purchase. Calculated as Total Transactions divided by Total Users, it is a primary indicator of your site’s effectiveness, product appeal, and pricing strategy. A low CVR might point to issues with user experience, unclear product descriptions, or friction in the checkout process.
  3. Blended Customer Acquisition Cost (CAC): This shows how much it costs, on average, to acquire a new customer across all your marketing channels combined. The formula is simple: calculate Blended Customer Acquisition Cost (CAC) by dividing your Total Ad Spend by the number of New Customers. At an early stage, blended CAC is more practical than a complex, per-channel analysis, giving you a clear top-line view of acquisition efficiency.
  4. 60-Day Repeat Customer Rate: For a new store, Lifetime Value (LTV) is a theoretical and often misleading metric to calculate accurately. Instead, we use a powerful proxy to track customer retention in e-commerce. A key proxy for LTV is the 60-Day Repeat Customer Rate. This metric shows what percentage of customers return to make a second purchase within 60 days, providing an early and crucial signal of product-market fit.

Together, these four metrics provide a complete, yet simple, view of your business health, creating a powerful foundation for your ecommerce KPI dashboard.

How to Set Up Your Ecommerce Metrics Dashboard Fast: The 1-Hour Plan

Building your own dashboard does not require a data team or deep technical skills. By connecting your existing tools, you can create a powerful system for real-time ecommerce insights. The process relies on three free or commonly used tools: Shopify, Google Analytics 4 (GA4), and Google’s Looker Studio. This is the core of a modern Shopify analytics setup.

Step 1: Connect Shopify to Google Analytics 4 (15 minutes)

The first step is to ensure your sales data flows correctly into GA4. The easiest way to link your store is by using Shopify's native 'Google & YouTube' app. Once installed from the Shopify App Store into your admin, the setup is straightforward. You will be prompted to connect your Google account and select the correct GA4 property.

You must provide your Measurement ID to complete the connection. The Google Analytics 4 Measurement ID format starts with 'G-'. This direct integration ensures that crucial events like purchases, add-to-carts, and checkout steps flow from your store directly into GA4, creating a reliable data source for your dashboard.

Step 2: Consolidate Your Ad Spend in a Google Sheet (10 minutes)

To calculate Blended CAC, you need a single, clean source for your total ad spend. While many automated tools exist, the reality for most early-stage startups is more pragmatic and far simpler. Create a basic Google Sheet with three columns: Date, Channel (e.g., Meta, Google, TikTok), and Spend. Make a habit of updating this weekly.

This sheet will serve as a simple, manual data source that Looker Studio can connect to effortlessly. This approach gives you full control and avoids the cost and complexity of third-party data connectors, which is ideal when you're focused on speed and efficiency.

Step 3: Build Your Dashboard in Looker Studio (35 minutes)

Looker Studio (formerly Google Data Studio) is a free and powerful tool that turns your raw data into informative, shareable dashboards. First, open Looker Studio and create a new blank report. You will immediately be prompted to connect your data sources. Add two: your Google Analytics 4 property and the Google Sheet you just created. Looker Studio has native connectors for both, making this a simple process.

Next, create your visuals. For this essential dashboard, use the “Scorecard” chart type for each of your four metrics to display the numbers clearly.

  • AOV and CVR: Create two scorecards and connect them to your GA4 data source. In the metric selector for each scorecard, search for "Average purchase revenue" (for AOV) and "Session conversion rate" (for CVR).
  • 60-Day Repeat Rate: This requires a simple calculated field in Looker Studio. While the exact formula can vary, it typically involves dividing returning purchasers by total purchasers within your specified date range.
  • Blended CAC: This requires blending your two data sources. Use the Looker Studio "Blend data" feature to combine the 'Spend' column from your Google Sheet with the 'New Users' metric from GA4, joined by the date. Then, create a calculated field with the formula: SUM(Spend) / SUM(New Users).

Arrange these four scorecards prominently at the top of your report. You can see examples of how Shopify dashboards in Looker Studio are structured for inspiration. Your dashboard is now live, and because Looker Studio supports configurable data freshness settings, your GA4 metrics will update automatically.

Making It Actionable: Your Weekly Check-in Rhythm

A dashboard is only useful if it drives action. This setup is designed to be an 'early warning system,' not a comprehensive analytics suite. The goal is to use it to prompt deeper questions, not expect it to provide all the answers. Institute a simple 15-minute weekly check-in, perhaps every Monday morning, to review your quick ecommerce reporting.

Open the dashboard and review the week-over-week trends for your four key metrics. If a metric is trending in the wrong direction, ask 'why?'

  • CAC increased by 20%? It is time to dig into your ad platforms. Did click-through rates fall on a specific campaign? Did cost-per-click rise on a key channel? Is an ad creative showing signs of fatigue?
  • AOV dropped? Review your recent Shopify orders. Was a new discount code used more than expected? Are customers suddenly buying more of a single, lower-priced item instead of a bundle? Did you remove a popular upsell offer?
  • Repeat Rate is down? This is often a lagging indicator, so look at the cohort of customers from 60 days ago. Was there a widespread shipping delay? Did that group of customers receive a product from a faulty batch or have a poor post-purchase experience?

This rhythm shifts you from being reactive to proactively managing your store’s performance based on fresh, relevant data. It transforms data from a source of anxiety into a tool for strategic decision-making.

Your Simple, Sustainable Shopify Analytics Setup

For a lean e-commerce brand, a complex business intelligence stack is often overkill and a distraction. The primary challenge is filtering the signal from the noise. This 1-hour dashboard setup accomplishes exactly that by focusing only on AOV, CVR, Blended CAC, and the 60-Day Repeat Rate.

By connecting Shopify, Google Analytics, and a simple Google Sheet in Looker Studio, you create a powerful decision-making tool without needing a technical team or a hefty budget. It provides the essential, high-level view needed to guide weekly strategy on marketing spend, pricing, and retention efforts.

The objective is not to build the perfect, all-encompassing analytics system. It is to build a functional, simple dashboard that you will actually use every week. This system gives you the core setup needed to ask better questions and grow your business more intelligently. For a broader view, explore the topic hub on e-commerce acquisition and retention metrics.

Frequently Asked Questions

Q: Why not just use the default Shopify analytics dashboard?
A: The native Shopify dashboard is a good starting point but lacks customization and the ability to blend in external data, like ad spend from multiple platforms. This Looker Studio setup lets you calculate true Blended CAC and focus only on the four metrics that matter most for strategic decisions.

Q: Is Google's Looker Studio really free to use?
A: Yes, Looker Studio is a completely free tool. It allows you to connect to various data sources, including Google products like Analytics and Sheets, and build and share reports without any subscription costs. This makes it an ideal choice for early-stage e-commerce businesses managing their budgets carefully.

Q: How can I track customer retention in e-commerce more accurately as my store grows?
A: The 60-Day Repeat Rate is an excellent starting point. As you accumulate more data over time (typically after 12-18 months), you can evolve this into a more robust Lifetime Value (LTV) calculation. You can also begin segmenting customers into cohorts to analyze repeat purchase behavior more deeply.

Q: Can I add more metrics to this ecommerce KPI dashboard later?
A: Absolutely. The beauty of this system is its flexibility. Once you are comfortable with these four core metrics, you can easily add others, such as conversion rate by channel, inventory turnover, or gross margin. However, the initial goal is to maintain simplicity to ensure the dashboard remains actionable and easy to interpret.

This content shares general information to help you think through finance topics. It isn’t accounting or tax advice and it doesn’t take your circumstances into account. Please speak to a professional adviser before acting. While we aim to be accurate, Glencoyne isn’t responsible for decisions made based on this material.

Curious How We Support Startups Like Yours?

We bring deep, hands-on experience across a range of technology enabled industries. Contact us to discuss.